LAO TOURISM BUSINESSES URGED TO IMPROVE SERVICES FOR MORE CHINESE TOURISTS | Lao Tribune

LAO TOURISM BUSINESSES URGED TO IMPROVE SERVICES FOR MORE CHINESE TOURISTS

VIENTIANE, Laos, Lao local tourism-related businesses should make adjustments for more Chinese tourists that Lao government expects to visit this year, local daily Vientiane Times on Monday, quoting Lao Vice President of National Chamber of Commerce and Industry, Daovone Phachanthavong, as saying.

Daovone said, hotels, restaurants, guesthouses and travel agents should try to deliver services at prices that will meet with the expectations of Chinese visitors.

“Chinese people like to shop in Laos but local businesses struggle to provide food and goods that are to their liking,” he said, adding that, there is definitely room for improvement in terms of customer service.

Laos and China officially launched Visit Laos-China Year 2019 in the Laotian capital Vientiane, last Friday, hoping the two countries will become more enticing holiday destinations, as a result of the campaign.

Lao authorities expect one million Chinese tourists out of an overall total of five million to visit Laos this year.

According to Daovone, service providers who know some Chinese language will improve service and having a better understanding of Chinese food and fashion preferences will also be helpful. If good service is provided, Chinese visitors will be more likely to return in the future.

Daovone said, incentives should be offered. “Some neighbouring countries already offer visa or visa fee exemptions to Chinese nationals,” he said.

He hoped officials from both countries will have in-depth discussions to maximise the benefits which might come from Visit Laos-China Year 2019.

During Visit Laos Year 2018, more than 800,000 Chinese nationals visited Laos, an increase of 26 percent over the previous year.

Source: NAM News Network