Digital: TIM Enterprise, Italy’s path to innovation starts with smart cities

ROME, March 07, 2023 (GLOBE NEWSWIRE) — Smart cities are at the heart of the digitalisation process in Italy, with investments in ICT solutions rising to 1.6 billion euros in Italy by 2027, more than 100 billion euros in European resources (of which 10 billion under the NRRP) and a global spending value of more than one trillion dollars. This is what emerges from the ‘Italy of smart and sustainable cities’ report, drawn up by the TIM Research Centre – Italy’s leading telephone company – in collaboration with the ‘Smart City’ and ‘Startup Intelligence’ Observatories of the Politecnico di Milano and the CNR Department of Engineering, ICT and Technologies for Energy and Transport. The report, presented today in Rome, highlights how smart city applications based on 5G, IoT, and Artificial Intelligence will contribute to an overall reduction of about 6.5 billion euros in city traffic costs and more than 400 million euros in urban pollution costs in Italy between 2023 and 2027. The new technologies will also allow an annual reduction of CO2 emissions by about 650,000 tonnes.

“There is a lot of confusion about Smart Cities, often used as a catch-all term with the risk of detracting from the choices made by mayors and administrators who have a fundamental role in the innovation of the territories they govern,” explains Elio Schiavo, Chief Enterprise and Innovative Solutions Officer at TIM. “We are the largest ICT platform in the country, and we are the only ones with proprietary services. This is the true distinctive asset of TIM. We will be leading players in the country’s digitalisation process,” he continues, adding: “With TIM Urban Genius, we have created the first urban intelligence platform that allows all Italian administrations to make their territories smart, because it is the primary source of information that is useful for the lives of citizens.”

During the presentation event, prizes were awarded to the winners of the TIM Smart City Challenge, a scouting initiative in collaboration with some of the leading players in this field, which involved around 170 companies called upon to present solutions for making cities increasingly smart, safe and sustainable. Over 70% of the projects were Italian, although there was also strong interest from foreign companies. The TIM prize was awarded to Mine Crime, for its solution providing a source of geolocalised data on urban crime that can be used to increase security in cities.

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A video accompanying this announcement is available at

GlobeNewswire Distribution ID 8783477

Acronis launches new Cyber Cloud data center in Toronto

The latest Cyber Cloud data center ensures faster access, greater data resiliency, and data sovereignty for service provider clients, while empowering MSPs with comprehensive cyber protection solutions

TORONTO, March 07, 2023 (GLOBE NEWSWIRE) — Acronis, a global leader in cyber protection, today announced the availability of a new Cyber Cloud data center in Toronto, Canada. This new addition to the company’s global network of Cyber Cloud data centers provides Acronis partners with access to a comprehensive range of cutting-edge cyber protection solutions, empowering them to create new services and offerings to manage their clients’ data protection needs more efficiently and effectively with faster access, continuous data availability, and the added benefit of data sovereignty.

Acronis’ global network of Cyber Cloud data centers includes more than fifty locations in the U.S., U.K., Switzerland, France, Germany, Japan, Australia, Singapore, and other regions. Today’s announcement marks Acronis’ second Cyber Cloud data center presence in Canada, following the launch of the Vancouver location in October 2020. With the new Cyber Cloud data center, Acronis partners in Canada will have access to a full suite of cyber protection solutions and managed cloud solutions via the Acronis Cyber Protect Cloud platform, with the added benefit of local data management and support from their service providers.

“As a Canadian cloud distributor and provider of backups and recovery plans since 2005, we are aware that proximity to the backup site is one of the important criteria for an optimal disaster recovery plan,” said Serge Blondin, IT Director and Acronis Product manager at “With the addition of a second data center in Eastern Canada, Acronis allows our partners across the country to now benefit from proximity to the backup site in addition to a state-of-the-art infrastructure entirely managed by Acronis. With our network of more than 1,200 partners in Canada, is very proud to have contributed to the success of this major project.”

The Acronis Cyber Cloud data centers are tailored to meet corporate and regulatory needs, enabling partners to exceed compliance, data sovereignty, and performance requirements. Acronis’ worldwide Cyber Cloud data centers adhere to the highest standards of physical security to restrict unauthorized physical access and protect the safety of customer data. The Toronto Cyber Cloud data center’s standards and reports include ISO 22301:2019, PCI DSS, SOC 2 Type 2, SOC 1 Type 2, and ISO/IEC 27001:2013, underscoring Acronis’ commitment to providing secure and reliable cyber protection solutions.

Purpose-built to provide organizations with the utmost levels of data availability, security, and safety for their critical data, applications, and systems, each facility features state-of-the-art as well as the best operational and security controls. The Acronis Cyber Cloud data centers also follow the approach of need plus one (N+1) for greater redundancy across all hardware layers of its infrastructure, minimizing risks and eliminating single points of failure. This ensures that customers can always rely on Acronis for resilient and robust cyber protection solutions.

Acronis Vice President and General Manager, Americas, Pat Hurley, said, “Every new Acronis Cyber Cloud data center launch further enhances Acronis’ network of availability, enabling our customers to meet regulatory compliance and connectivity demands. We are constantly expanding our Cyber Cloud data center network to offer the most exceptional data protection solution available. Our innovative solutions are designed to increase global availability and cater to the needs of our service providers and their partners.”

Service providers interested in learning more about the advantages and opportunities that are created by offering integrated cyber protection solutions available are encouraged to visit:

About Acronis

Acronis unifies data protection and cybersecurity to deliver integrated, automated cyber protection that solves the safety, accessibility, privacy, authenticity, and security (SAPAS) challenges of the modern digital world. With flexible deployment models that fit the demands of service providers and IT professionals, Acronis provides superior cyber protection for data, applications, and systems with innovative next-generation antivirus, backup, disaster recovery, and endpoint protection management solutions powered by AI. With advanced anti-malware powered by cutting-edge machine intelligence and blockchain based data authentication technologies, Acronis protects any environment – from cloud to hybrid to on premises – at a low and predictable cost.

Acronis is a Swiss company, founded in Singapore. Celebrating two decades of innovation, Acronis has more than 2,000 employees in 45 locations. Acronis Cyber Protect solution is available in 26 languages in over 150 countries and is used by 16,000 service providers to protect over 750,000 businesses.

Media Contact:
Karl Bateson

GlobeNewswire Distribution ID 8783271

WHR Introduces New Enterprise Business Intelligence Tool to Serve Clients

MILWAUKEE, March 07, 2023 (GLOBE NEWSWIRE) — WHR Global (WHR), a leader in the global employee relocation industry, announced release of its newest enterprise business intelligence tool specifically designed to serve its customers’ growing needs. The new tool, called WHR Insights, is a series of interactive data visualizations embedded into the WHR Client Portal that can be customized to each client’s relocation programs, benefits, policies and other KPIs. WHR Insights analyzes data on employee spend (e.g., household goods shipments), survey satisfaction, policy exceptions, and individual components. The tool, free to all clients, facilitates clients making better decisions on where to relocate employees; what level of housing and other benefits to provide; and how to give the best overall support to employees during a relocation or assignment transition.

Watch a short video about WHR Insights here.

By using WHR Insights, mobility and HR teams can optimize programs, ensuring they are providing the best possible support to employees during the relocation or assignment process and in turn, increase employee satisfaction and retention. New data is refreshed nightly, allowing clients to view data in real time.

According to WHR’s Strategic Initiatives Manager, Sean Thrun, “WHR Insights is the latest addition to our client technology suite. We believe interactive data analytics should be the norm in global mobility, not the exception. Through WHR Insights, all stakeholders can make informed decisions that are crucial to the success of their mobility programs. Procurement can track diversity spend, employee satisfaction and more when calculating at-risk fees per the master services agreement. Finance teams can view relocation budget forecasts and accruals, filtering by cost center or division and exporting the data instantly for further manipulation in Excel. Mobility teams start by choosing dashboard templates prebuilt by WHR, whether it’s core-flex component utilization, household goods only, budget vs. actual, lump sum, policy exceptions, initiations, employee satisfaction or home sale. Then, we customize each dashboard to your program, policy and organizational structure at your request.

“With WHR Insights, companies can make informed decisions that benefit both the employee and the organization, leading to improved retention rates and increased productivity. In today’s competitive business landscape, having the right solution set like WHR Insights can give companies a strategic advantage in employee relocation.”

About WHR Global
WHR Global (WHR) is a private, client-driven global relocation management company distinguished by its best-in-class service delivery and cutting-edge, proprietary technology. WHR has offices in Milwaukee, Wis., Basel, Switzerland, and Singapore. With its 100% client retention rate for the past decade, WHR continues to position itself as the trusted leader in global employee relocation. WHR lives by its vision and passion for Advancing Lives Forward® and Making the Complex Simple. To learn more about WHR, visit, or follow us on LinkedIn or Twitter.

Media Contact: Mindy Stroiman, Corporate Writer

GlobeNewswire Distribution ID 8754875

Fortinet Enhances Its Single-Vendor SASE Solution with New Capabilities to Support Work-from-Anywhere

New updates to FortiSASE expand the industry’s most integrated single-vendor SASE solution to further converge networking and security across a unified operating system and agent

SUNNYVALE, Calif., March 07, 2023 (GLOBE NEWSWIRE) —

John Maddison, EVP of Products and CMO, Fortinet
“In today’s work-from-anywhere world where users are on and off the network accessing distributed applications, Fortinet empowers organizations to consistently apply enterprise-grade security across all edges. New updates to FortiSASE enhance our ability to extend FortiGuard Security Services across the SD-WAN edge and cloud edge. Our commitment to continuously improving what is already one of the leading single-vendor SASE solutions on the market is why we’re seeing huge customer adoption and trust in Fortinet to support their SASE journey.”

News Summary
Fortinet® (NASDAQ: FTNT), the global cybersecurity leader driving the convergence of networking and security, today announced several enhancements to FortiSASE, Fortinet’s single-vendor SASE solution, to enable additional deployment flexibility and new secure access capabilities for digital resources across private applications, SaaS, and the internet.

Single-Vendor SASE Secures Today’s Hybrid Workforce
Today, the majority of organizations—55% of respondents to a recent Fortinet work-from-anywhere survey—support hybrid workforces, which means most CIOs are tasked with the challenge of securing users as they move from home to office and during travel. When using solutions that aren’t integrated across on-premises and in the cloud, consistent security for all users is near impossible. And the larger and more distributed the network, the more pervasive these issues can be. Providing consistent security to a global hybrid workforce working both on-premises and off requires a single-vendor SASE approach.

What’s new?
Furthering Fortinet’s commitment to delivering a comprehensive SASE solution that extends the convergence of networking and security from the edge to remote users, Fortinet is announcing enhancements to FortiSASE, including:

FortiGate Secure Edge Integration Enhancements: With the existing FortiGate Secure Edge integration, Fortinet Secure SD-WAN customers benefit from the flexibility to perform security on-premises (via FortiGate) or in the cloud (via FortiSASE). New enhancements to this FortiGate Secure Edge integration give teams even more granular control and flexibility to choose when to perform security on-premises or in the cloud to optimize user experience. This enhancement will particularly benefit organizations with a hybrid workforce and better ensure consistent security no matter where users are located.

Secure Access Enhancements: Further enhancements have been made to all three key FortiSASE use cases to secure access for users to and from the internet, privately hosted applications, and SaaS applications.

  • Secure Internet Access: FortiSASE has been further enhanced with improved performance and infrastructure scalability and dedicated public IP support. The enhanced geolocation-based experience enables access to custom services based on a user’s location.
  • Secure Private Access: FortiSASE now offers expanded Secure SD-WAN hub connectivity to support even larger global hybrid networks with seamless on-premises integration, providing remote users secure access to corporate applications.
  • Secure SaaS Access: FortiSASE has been enhanced with cloud access security broker (CASB) innovations that expand application coverage and provide deeper control of SaaS application behavior and the ability to restrict tenants’ access control.

FortiSASE Enables Enterprise-Grade Security, Everywhere
Designed to provide consistent security for users anywhere, FortiSASE converges cloud-delivered security—including secure web gateway (SWG), universal zero-trust network access (ZTNA), next-generation dual-mode CASB, and Firewall-as-a-Service (FWaaS)—and networking (Secure SD-WAN). Powered by a single operating system (FortiOS), FortiGuard AI-powered security services, and a unified FortiClient agent, FortiSASE helps improve efficiency and delivers consistent security everywhere.

Additional Resources

About Fortinet
Fortinet (NASDAQ: FTNT) is a driving force in the evolution of cybersecurity and the convergence of networking and security. Our mission is to secure people, devices, and data everywhere, and today we deliver cybersecurity everywhere you need it with the largest integrated portfolio of over 50 enterprise-grade products. Well over half a million customers trust Fortinet’s solutions, which are among the most deployed, most patented, and most validated in the industry. The Fortinet Training Institute, one of the largest and broadest training programs in the industry, is dedicated to making cybersecurity training and new career opportunities available to everyone. FortiGuard Labs, Fortinet’s elite threat intelligence and research organization, develops and utilizes leading-edge machine learning and AI technologies to provide customers with timely and consistently top-rated protection and actionable threat intelligence. Learn more at, the Fortinet Blog, and FortiGuard Labs.


Copyright © 2023 Fortinet, Inc. All rights reserved. The symbols ® and ™ denote respectively federally registered trademarks and common law trademarks of Fortinet, Inc., its subsidiaries and affiliates. Fortinet’s trademarks include, but are not limited to, the following: Fortinet, the Fortinet logo, FortiGate, FortiOS, FortiGuard, FortiCare, FortiAnalyzer, FortiManager, FortiASIC, FortiClient, FortiCloud, FortiMail, FortiSandbox, FortiADC, FortiAI, FortiAIOps, FortiAntenna, FortiAP, FortiAPCam, FortiAuthenticator, FortiCache, FortiCall, FortiCam, FortiCamera, FortiCarrier, FortiCASB, FortiCentral, FortiConnect, FortiController, FortiConverter, FortiCWP, FortiDB, FortiDDoS, FortiDeceptor, FortiDeploy, FortiDevSec, FortiEdge, FortiEDR, FortiExplorer, FortiExtender, FortiFirewall, FortiFone, FortiGSLB, FortiHypervisor, FortiInsight, FortiIsolator, FortiLAN, FortiLink, FortiMoM, FortiMonitor, FortiNAC, FortiNDR, FortiPenTest, FortiPhish, FortiPlanner, FortiPolicy, FortiPortal, FortiPresence, FortiProxy, FortiRecon, FortiRecorder, FortiSASE, FortiSDNConnector, FortiSIEM, FortiSMS, FortiSOAR, FortiSwitch, FortiTester, FortiToken, FortiTrust, FortiVoice, FortiWAN, FortiWeb, FortiWiFi, FortiWLC, FortiWLM and FortiXDR.

Other trademarks belong to their respective owners. Fortinet has not independently verified statements or certifications herein attributed to third parties and Fortinet does not independently endorse such statements. Notwithstanding anything to the contrary herein, nothing herein constitutes a warranty, guarantee, contract, binding specification or other binding commitment by Fortinet or any indication of intent related to a binding commitment, and performance and other specification information herein may be unique to certain environments.


Media Contact: Investor Contact: Analyst Contact:
Michelle Zimmermann
Fortinet, Inc.
Peter Salkowski
Fortinet, Inc.
Brian Greenberg
Fortinet, Inc.

GlobeNewswire Distribution ID 8782895

ประกาศผู้ชนะรางวัล Stevie® Awards ประจำปี ครั้งที่ 17 ด้านการขายและการบริการลูกค้า

รางวัลการบริการลูกค้าและการขายอันดับต้น ๆ ของโลกจัดขึ้นที่ลาสเวกัส

แฟร์แฟกซ์ รัฐเวอร์จิเนีย, March 07, 2023 (GLOBE NEWSWIRE) — มีการเปิดเผยผู้ชนะรางวัล Stevie® Awards ประจำปีครั้งที่ 17 ด้านการขายและการบริการลูกค้า ซึ่งได้รับการยอมรับว่าเป็นผู้นำระดับโลกด้านรางวัลการบริการลูกค้าและรางวัลการขายเมื่อคืนวันศุกร์ที่งานกาล่าดินเนอร์ในลาสเวกัส รัฐเนวาดา สหรัฐอเมริกา โดยมีผู้บริหารมากกว่า 400 คนจากทั่วโลกเข้าร่วมงาน

สามารถดูรายชื่อผู้ชนะรางวัล Stevie ฉบับเต็มโดยแบ่งตามหมวดหมู่ได้ที่

DP DHL ซึ่งได้รับรางวัล Stevie Award ระดับ Gold, Silver และ Bronze ถึง 46 รายการ เป็นองค์กรที่ได้รับการยกย่องมากที่สุดในปีนี้ โดยได้รับรางวัล Grand Stevie Award สูงสุด นี่เป็นปีที่ 11 ติดต่อกันที่บริษัทจัดส่งพัสดุภัณฑ์ข้ามชาติและการจัดการซัพพลายเชน ซึ่งมีสำนักงานใหญ่อยู่ที่กรุงบอนน์ ประเทศเยอรมนี ได้รับรางวัล Grand Stevie ในโปรแกรม และเป็นปีที่เก้าจาก 11 ที่บริษัทได้อันดับหนึ่งในรายการขององค์กรที่ได้รับการยกย่องมากที่สุด

ผู้ชนะรางวัล Grand Stevie Award อื่น ๆ เรียงจากจำนวนที่ได้รับการยกย่องจากมากไปน้อยนั้น ได้แก่ IBM, Sales Partnerships, Support Services Group, ValueSelling Associates, UPMC Health Plan, PowerSchool Group, GoHealth, TalkDesk และ Michael Kors

สำหรับปีนี้มีการประเมินการเสนอชื่อเข้าชิงกว่า 2,300 รายการจากองค์กรทุกขนาดและในแทบทุกอุตสาหกรรม ผู้เข้ารอบสุดท้ายได้ถูกกำหนดโดยคะแนนเฉลี่ยที่มาจากมืออาชีพมากกว่า 170 คนทั่วโลกที่เป็นสมาชิกของ คณะกรรมการตัดสินเฉพาะทั้งเจ็ดด้าน ผู้เข้าร่วมแข่งขันจะได้รับการพิจารณารางวัลด้านบริการลูกค้าและศูนย์การติดต่อกว่า 60 หมวดหมู่ รวมถึง ศูนย์การติดต่อยอดเยี่ยมแห่งปี รางวัลนวัตกรรมด้านการบริการลูกค้า และแผนกบริการลูกค้ายอดเยี่ยมแห่งปี ทั้งยังมีรางวัลด้านการพัฒนาธุรกิจและการขายกว่า 60 หมวดหมู่ ตั้งแต่ผู้บริหารฝ่ายขายอาวุโสยอดเยี่ยมแห่งปี ไปจนถึงผู้บริหารการพัฒนาธุรกิจหรือการฝึกอบรมการขายยอดเยี่ยมแห่งปี ไปจนถึงฝ่ายขายยอดเยี่ยมแห่งปี และหมวดหมู่ต่าง ๆ เพื่อให้การยอมรับผลิตภัณฑ์ บริการ และผู้ให้บริการโซลูชันใหม่ ๆ และอื่น ๆ อีกมากมาย

Sales Partnerships, Inc. ได้รับรางวัลระดับ Gold 12 รางวัล ซึ่งถือว่ามากที่สุดในการแข่งขัน สำหรับบริษัทอื่น ๆ ที่เป็นผู้ชนะรางวัล Gold Stevie Award สองรางวัลขึ้นไปนั้น ได้แก่: Alight Solutions, Blackhawk Network, ClearSource BPO, DP DHL, EFG Companies, Genpact, GoHealth, IBM, ICW Group, Janek Performance Group, JK Moving, LivePerson, MetTel, Michael Kors, MONAT Global Corp, Optima Tax Relief, LLC, Optum, Paradigm Marketing and Design, PREMIER Bankcard, Rapid Phone Center, Sales Partnerships, Inc., SAP, SoftPro, Splunk, Tata Consultancy Services, TELUS Smart Security & Automation, TIM Brasil, TransPerfect, Turkcell Iletisim Hizmetleri A.S., UPMC Health Plan, Perceptyx, Veeam, และ WNS (Holdings) Limited

ผู้ชนะในหมวดหมู่พิเศษอีกหนึ่งประเภท ซึ่งได้แก่ รางวัล Sales Partnerships Ethics in Sales Award ได้รับการประกาศไปแล้วเมื่อวันศุกร์ รางวัลนี้ยกย่ององค์กรที่มีแนวทางปฏิบัติที่ดีที่สุด และมีความสำเร็จในการแสดงให้เห็นถึงมาตรฐานจริยธรรมสูงสุดในอุตสาหกรรมการขาย ผู้ชนะ Gold Stevie ในหมวดหมู่นี้คือ Greater Prairie Business Consulting ผู้ชนะระดับ Silver ได้แก่ Belkins และผู้ชนะระดับ Bronze Stevie ได้แก่ Cal Dental USA และ Integrity Solutions

มีการถ่ายทอดสดการนำเสนอผ่านการสตรีมสด และ มีให้ชมแบบออนไลน์

การเสนอชื่อเข้าชิง Stevie Awards ด้านการขายและการบริการลูกค้าประจำปี 2024 จะได้รับการยอมรับตั้งแต่เดือนกรกฎาคมที่จะถึงนี้ สามารถขอรับชุดเครื่องมือการเข้าร่วมได้ที่

รางวัลดังกล่าวนำเสนอโดย Stevie Awards ซึ่งจัดการแสดงรางวัลธุรกิจชั้นนำของโลกจำนวนแปดรายการ ซึ่งรวมถึงรางวัล International Business Awards® และ American Business Awards® อันทรงเกียรติ

เกี่ยวกับรางวัล Stevie Awards
Stevie Awards มีทั้งหมดแปดโปรแกรม: รางวัล Asia-Pacific Stevie Awards, รางวัล German Stevie Awards, รางวัล American Business Awards®, รางวัล International Business Awards®, รางวัล Middle East & North Africa Stevie Awards, รางวัล Stevie Awards สำหรับสตรีในธุรกิจ, รางวัล Stevie Awards สำหรับผู้ประกอบการดีเด่น และรางวัล Stevie Awards สำหรับการขายและบริการลูกค้า การแข่งขัน Stevie Awards ได้รับการเสนอชื่อมากกว่า 12,000 ชื่อในแต่ละปีจากองค์กรทั่วโลกกว่า 70 ประเทศ นับเป็นเกียรติแก่องค์กรทุกประเภทและขนาดรวมถึงบุคคลที่อยู่เบื้องหลักองค์กรนั้นด้วย ซึ่งรางวัล Stevie เป็นเสมือนเครื่องหมายแห่งผลงานอันโดดเด่นในที่ทำงานจากทั่วโลก โปรดดูเพิ่มเติมเกี่ยวกับ Stevie Awards ได้ที่

ผู้สนับสนุนรางวัล Stevie Awards ประจำปีครั้งที่ 17 ด้านการขายและการบริการลูกค้า ได้แก่ Sales Partnerships, Inc., Support Service Group และ ValueSelling Associates, Inc.


Nina Moore
(703) 547-8389

GlobeNewswire Distribution ID 8783289

Freshworks Expands Leadership Team with Strategic Hires Focused on Customer Experience and Go to Market Growth

SAN MATEO, Calif., March 07, 2023 (GLOBE NEWSWIRE) — Freshworks Inc. (NASDAQ: FRSH) today announced the addition of three new senior vice presidents to the go-to-market leadership team to capture demand for its multi-product SaaS solutions serving customer support, IT, marketing and sales teams. As companies seek greater value for their IT spend, Freshworks provides enterprise software for customer and employee facing teams that provide rapid impact and lasting value at a reasonable price.

The new set of go-to-market leaders were hired to seize this opportunity and include SVP of GTM Strategy and Operations Shafiq Amarsi, SVP of Customer Experience Murali Krishnan, and SVP of Global Channels and Alliances Doug Farber.

Freshworks Expands Leadership Team
New GTM Leaders

Strategic Hires will Focus on Customer Experience and Go to Market Growth

“We have an audacious vision at Freshworks to help millions of companies delight their employees and customers around the world. Today’s market offers a unique opportunity to help companies everywhere reshape their customer and employee experiences with efficient software that’s easy-to-use, powerful and cost-effective. Our newest go-to-market executives come with proven track records of delivering customer growth and customer success at a massive scale. Together with our existing GTM leadership team, we believe they will help us move closer to achieving our vision and building an enduring, profitable software company,” said President Dennis Woodside.

Shafiq Amarsi, senior vice president of go-to-market strategy and operations, will oversee sales and marketing operations, strategy and program management, sales enablement and IT. Shafiq spent the last 8 years at Amazon Web Services (AWS) where he led the worldwide sales strategy, operations & enablement teams. At Amazon, Shafiq helped the company achieve hyper-growth by building a world-class, multi-billion dollar GTM organization. Before AWS, he spent 16 years at Microsoft where he began as an enterprise strategy architect, went on to hold several sales leadership roles in the US and internationally, and eventually led Microsoft’s global sales and solutions strategy.

Shafiq said, “Freshworks is a strong match for my expertise in scaling systems, tools, mechanisms and enablement to create world-class GTM teams. Together we will help companies around the world embrace a powerful yet simple tech stack to create amazing customer engagement experiences.”

Murali Krishnan, senior vice president of customer experience, will oversee customer support, onboarding and digital expansion. In his most recent role at Sprinklr, Murali helped set up the Customer Delight organization, which focused on post-sales customer lifecycle management, including retention and upsell for Sprinklr customers. Before Sprinklr, Murali was the Global Innovation leader for EY Global Delivery Service, and before that served as a VP of Services at Dell-EMC leading business transformation and social media support.

Murali said, “Freshworks is well-positioned with an energetic customer-first support team focused on retention and expansion. By staying true to who Freshworks is at the core – delivering fast, long-lasting value to our customers – we will be able to thrive.”

Shafiq and Murali join the executive leadership team reporting to Freshworks’ CEO Girish Mathrubootham and to President Dennis Woodside along with Chief Marketing Officer Stacey Epstein, Chief Product Officer Prakash Ramamurthy, Chief Financial Officer Tyler Sloat, Chief Legal Officer Pam Sergeeff, Chief Human Resources Officer Suman Gopalan, and acting Chief Revenue Officer Pradeep Rathinam.

Doug Farber joins the company as senior vice president of global channels and alliances. He will oversee North America, LatAm, APMEA and European Partner and Alliances teams, the “Freshworks for Startups” program, and our global technology and independent software vendor (ISV) partnerships. Doug was most recently Vice President of Worldwide Channels and Alliances at Elastic. Before that he held multiple roles at Google Cloud over 8 years, including Senior Director of Global Business Development and Managing Director of JPAC. Prior to that he spent nine years at Salesforce, where, as one of the first 50 employees, he held foundational roles, including as VP of APAC Operations. Doug also has worked at Oracle and Accenture. He will report to Pradeep Rathinam, acting CRO at Freshworks.

Doug said, “Freshworks’ partner strategy has matured beyond relationships with traditional resellers and I can’t wait to see where we can invest more with leading technology vendors and uplevel our partnership model to accelerate global expansion.”

About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, and sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 60,000 customers including Allbirds, Blue Nile, Bridgestone, Databricks, Klarna, NHS, OfficeMax, and PhonePe. For the freshest company news visit and follow us on Facebook, LinkedIn and Twitter.

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