Category: Press Releases

AskFrank integrates with any business’s chatbot, contact center, website or knowledge base using AI to provide answers simply and quickly to customers’ questions

STOCKHOLM, Sweden — September 13th, 2022 — Sinch AB (publ), a global leader in cloud communications and mobile customer engagement, today announced it is launching AskFrank, its AI-enabled intelligent question-answering search engine. AskFrank integrates with a business’s existing customer engagement chatbots, contact center, website or knowledge base. Using AI to search content, it adds value to chatbots as an extension which provides answers to questions that are not available in a chatbot’s database by expanding its information access.

Named AskFrank because the answers it gives are frank, direct and honest; it does not work with keywords like other search engines, but instead searches content based on the subject and the meaning. This means that even if the user does not know the right keywords to enter, they can still find out what they are looking for. By periodically analyzing content from Confluence, Sharepoint, FAQ pages and other knowledgebases, AskFrank can make vast quantities of data searchable by indexing it within its database. So, whatever the question asked, AskFrank can look for the most appropriate answers by using state-of-art machine learning algorithms.

AskFrank helps businesses to:

• Build their own AI chatbots faster and easier by connecting AskFrank to existing internal and external knowledge bases
• Understand natural language to answer users’ questions properly
• Provide information to chatbots and contact centre agents to quickly respond to customers on their preferred channel​
• Respond in more than 100 languages​
• Unify content from multiple sources
• Enable their chatbots to self-learn from a more comprehensive conversation history
• Reduce the number of common questions to the contact center, allowing agents to focus on solving the more challenging issues​

“In an economy where more and more organisations are relying on chatbots to engage with their customers to lower operating costs, we are seeing customers often frustrated in cases when a chatbot can’t provide them the right answer,” said Sunny Dhami, VP, Product Marketing, Sinch. “Therefore, Sinch built AskFrank to improve the level of accuracy and customer experience in customer communication.  Available to Sinch’s customers using our conversational AI platform, Chatlayer, and cloud contact center solution, Contact Pro, AskFrank improves any chatbot’s capability to understand natural language much better, so supporting agents in offering response suggestions so that they become more efficient, and less customers are forwarded to second- and third-line support.”

Software & Support Media is an international publishing house with a focus on the IT sector. The company’s information and service teams used an initial proof of concept of AskFrank to improve customer engagement with IT professionals in its key technology markets.

“We had a simple requirement, to deliver the easiest way for our users to find answers to complex software problems from tens of thousands of technical articles and videos on our entwickler.de and devm.io webpages. We sat down with the team at Sinch, and they delivered with their AI-enabled technology, AskFrank. Since using AskFrank, it has certainly become part of our incredible growth story in the past 12 months”, said Dr. Pouya Kamali-Loibl, CEO, Software & Support Media.

“Not only can AskFrank quickly respond to customers on any of their preferred channels, it can also reply in over 100 different languages​, even slang, delivering accurate answers by combining content from multiple sources. These features make AskFrank practically a virtual employee handling full conversations with customers, instead of just answering single questions, and becoming first line support to assist service agents,” said Pieter Buteneers, Director of Engineering in Machine Learning & Artificial Intelligence, Sinch.

For more information on AskFrank, see our blog and or visit the AskFrank website

About Sinch

Sinch’s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has local presence in more than 60 countries. Shares are traded at NASDAQ Stockholm: XSTO:SINCH. Visit us at sinch.com

For further information, please contact:

Marcel Kay

PR director

Marcel.Kay@sinch.com

New Location Opens in Chile, Reinforcing the Firm’s Presence in Latin America

PHILADELPHIA, Sept. 13, 2022 (GLOBE NEWSWIRE) — N2Growth Inc., a global leadership consulting and executive search firm, announced today its expansion to Chile with the appointment of Francisco Larrain as Managing Partner, Jorge Ihnen as Partner, and Cristian Ureta as Executive in Residence. Headquartered in Santiago, Mr. Larrain will be responsible for the firm’s operations in Chile and neighboring countries and will report directly to Kelli Vukelic, CEO of N2Growth.

Kelli Vukelic, CEO said, “I am so pleased to welcome our new team in Chile. The collective experience of this team is a valuable asset for Chilean businesses looking for exceptional leaders who can produce extraordinary results.”

Before joining N2Growth, Francisco spent over 20 years in the professional and organizational development of leaders in profit and non-profit institutions. He also developed Addval Personas, a human resources company that supports processes on payroll and people management services for a wide range of companies and industries.

“The expansion of N2Growth in Chile and Latin America is great news. The effects of the multiple global challenges on the reality of the Chilean companies require a unique leadership capability, which combines high aspirations, mastery of the activity, and caring for the teams. The N2Growth’s experience in searching and developing the best leaders will be a decisive contribution to the continued growth of Chilean companies,” said Mr. Larrain

N2Growth’s expansion into Chile follows the recent news of establishing a presence in Mexico and Brazil, solidifying the firm’s commitment to serving our clients throughout Latin America, and enabling greater access to premiere executive talent and leadership advisory services worldwide.

About N2Growth

N2Growth is a global leadership consulting and executive search firm, consistently ranked in the Top 10 of America’s Best Executive Recruiting Firms by Forbes. N2Growth serves more than 50 markets across the Americas, EMEA, and APAC. You can find more information about the firm at www.n2growth.com.

Media

Dan Evans

Chief Marketing Officer, N2Growth

press@n2growth.com

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• N2Growth

• The new features on OKC include IBC transfers, OKC Swap and OKC bridge upgrades
• Users who hold ETHK on OKC will receive both ETHW and OKT via airdrop if a fork occurs as a result of the ETH Merge

VICTORIA, Seychelles, Sept. 13, 2022 (GLOBE NEWSWIRE) — OKC (OKX Chain), the programmable smart contracts platform backed by leading cryptocurrency platform OKX, has launched new features including IBC transfers and announced that OKC users stand to receive both airdropped ETHW and OKT following the ETH Merge.

IBC Transfers
OKC’s inclusion of the IBC protocol has opened a bridge between OKC and other public chains that support the IBC protocol. This allows users to transfer assets between OKC and other chains more efficiently.

OKC also partnered with Tether this year. OKC’s IBC interoperability and EVM compatibility allow users to enjoy the benefits offered by both the IBC (on Cosmos) and EVM (Ethereum) ecosystems.

The new feature also offers developers the opportunity to build with the IBC Relayer and participate in OKC supernodes to share node output.

Chaige Li, OKC Ecosystem Lead, said: “At OKC, we believe that cross-chain and multichain interoperability is the future of the blockchain. That is why our team is constantly working towards establishing better interoperability without compromising either scalability or security. Powerful new features like IBC allow us to take steps towards this, while also bringing us closer to our vision of a multichain network that delivers equal opportunity to all.”

OKC Swap
In the crypto market, when large orders are placed for an asset with limited availability, there is an increased likelihood of price slippage. OKC Swap is an official DEX, backed by OKX, which delivers safe and stable swaps with reduced slippage.

OKC Bridge Upgrade
OKC is also launching a bridge upgrade that allows every user who bridges over 100 USD worth of any supported token to OKC to receive OKT in an airdrop.

Find out more about the above features here.

ETHK Holders to Receive ETHW
OKC will also support the new assets that may result from September’s Ethereum Merge. Users who already hold ETHK, which is the wrapped version of ETH on OKC, will receive an equivalent amount of ETHW automatically via airdrop if a fork occurs.

Users who import assets into the Web3 wallet before the Merge will also receive enough free OKT to pay for 10,000 transactions on OKC.

Find out more here.

For further information, please contact:
Media@okx.com

About OKX Chain

OKC (OKX Chain) is an EVM-compatible L1 built on Cosmos with a focus on true interoperability (IBC) and maximized performance. At high scalability, developers can build and scale with low gas fees. The OKC ecosystem and infrastructure, including the all-in-one multi-chain Web3 interface, enables a seamless experience for both developers and users.

Find out more about us on: https://okx.com/okc.

The Frontier X2 Is The World’s First Wearable Smart Heart Device That Provides Real-Time Feedback On Your Heart While Exercising.

LONDON, England, Sept. 13, 2022 (GLOBE NEWSWIRE) — Mark Allen – dubbed the greatest endurance athlete of all time through an official ESPN poll – has partnered with pioneering medical technology start-up Fourth Frontier to help endurance athletes monitor their heart health and train at optimum levels.

The company has made great strides to release the Frontier X2, the world’s first wearable smart heart device that allows endurance athletes like Allen to closely assess their heart strength and health. The Frontier X2 monitors the heart continuously over long periods of time, providing endurance athletes with unprecedentedly detailed data that is not only valuable in keeping tabs on overall heart health, but also in optimising training and racing.

Unlike traditional heart rate monitors that only record beats per minute, the chest-worn Frontier X2 also records the core functioning of the heart and lungs – generating a continuous ECG graph. Users can thereby monitor and correlate this ECG data with their breathing rate, heart rate, heart strain, and even their specific activity on a detailed dashboard – offering a complete report of your real-time cardiac and respiratory health.

Using cutting-edge hardware, software, and advanced patented algorithms, Fourth Frontier combines the best of cardiac science and wearable technology to afford its users access to data, metrics, and insights that were previously only available in labs and clinics.

“The Frontier X2 is an amazing device that will help you see what’s really going on in your heart,” says Mark Allen. “Your heart is the basis for everything to do with endurance athletics. If your heart is healthy, your entire body is, and the Frontier X2 helps you keep it that way. The Frontier X2 gives you on the spot feedback about your heart, so you can see if you’re healthy, if you’re pushing too hard, if there’s anomalies. If you’re serious about your sport, you should consider the X2 because it’s the only way that you’re going to be able to keep the muscle most important to your sport healthy – your heart!”

“We are elated that Mark Allen is partnering with us to help endurance athletes monitor their hearts and train at optimum levels. Over six years of research and development have gone into the making of the Frontier X2, which has been tested and validated in various settings – ranging from high-intensity sports to care facilities. Thousands of amateur athletes who are users already benefit from the Frontier X2, and this partnership with Mark Allen could help extend these benefits to millions more,” says Sandeep Sibal, CEO and Co-Founder of Fourth Frontier.

About Mark Allen: 

Mark Allen won six Ironman World Championship titles in Hawaii, the last coming at age 37. Mark also won the International Triathlon Union’s inaugural World Championship at the Olympic distance in Avignon, France.

Mark was undefeated in ten trips to the Nice International Triathlon in France, and from 1988-1990 he put together a streak of 21 consecutive race wins at all distances of triathlons from the Olympic distance all the way up to Ironman.

Over the course of his endurance racing career, Allen maintained a 90% average in top-three finishes. He was named “Triathlete of the Year” six times by Triathlete Magazine. Outside magazine tabbed him “The World’s Fittest Man” and he was also inducted into the Ironman Hall of Fame. He was voted “The Greatest Endurance Athlete of All Time” in a worldwide poll conducted by ESPN.

Post-retirement, Mark has devoted his career to coaching athletes of all levels, sharing the lessons he’s learned about preparation, perseverance, and living up to your full potential with teams, companies, and organizations worldwide.

Mark understands how demanding extreme endurance sports can be on the heart, and has incorporated the Frontier X2 into both his own and his client’s training routine to ensure that he can monitor and improve their heart health along with their training performance.

About Fourth Frontier:

Fourth Frontier is a pioneering health tech company that builds and offers products and services for monitoring and improving heart health for people across the world.

Cardiovascular disease is the leading cause of mortality across the globe. Despite its importance, affordable products and services to monitor and improve heart health from the comfort of the home or during exercise have not been available to consumers. Fourth Frontier is committed to solving this important problem.

The Frontier X2 is a revolutionary patented product that provides real-time feedback on heart health to users on the move, helping them improve said heart health and stay safe while exercising.

Contact: Nishant Kapoor
(USA) 1 (800) 824-1540
(UK & EU) +44 20 3885 0356
support@fourthfrontier.com
www.fourthfrontier.com

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Mark Allen partners with Fourth Frontier, maker of wearable EKG monitor Frontier X2

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SINGAPORE, Sept. 13, 2022 (GLOBE NEWSWIRE) — Digital Entertainment Asset Pte. Ltd. (DEA), Singapore-based global GameFi company, is pleased to announce that it has started a joint development of “HERO SPIRAL” with Creek & River Co., Ltd. (C&R), a base simulation x NFT army battle game for the company’s PlayMining platform, aimed to launch in spring 2023.

“HERO SPIRAL” is a next-generation base simulation x NFT army battle game that utilizes NFT and crypto assets, created based on the smartphone social games that people around the world are enjoying fervently. Players can expand their bases, organize the troops and create armies using NFTs to enjoy the battles.

The development partner for “HERO SPIRAL” is CREEK & RIVER, a production company behind more than 6,000 content titles a year, including games, websites and videos.

DEA is committed to enhance “PlayMining” titles to provide “fun” and “surprise” to users around the world through a variety of content.

About “HERO SPIRAL”
“HERO SPIRAL” is a next-generation base simulation x NFT army battle game based on the concept of utilizing NFT and crypto assets and realizing it as a new digital experience.

Players can expand their base, organize the troops, create an army with NFT cards sold in packages and enjoy battles against other users. Players can also earn rewards such as DEAPcoin by winning the battles. HERO SPIRAL will also offer various other features of Play to Earn within the game, such as ranking and trading of materials among users.

For the latest information on HERO SPIRAL, please check the following:
Twitter: https://twitter.com/PlayMining_JP
Discord: https://discord.com/invite/UcEAuyZGCV

About CREEK & RIVER Co., Ltd.
Company name:  CREEK & RIVER Co., Ltd.
Head Office:  Shintora-dori CORE, 4-1-1 Shinbashi, Minato-ku, Tokyo, Japan
Establishment:  March 1990
Representative:  Yukihiro Igawa, President and Representative Director
Locations:  Tokyo (Head Office), Osaka, Sapporo, Sendai, Fukushima, Omiya, Yokohama,   Funabashi, Takasaki, Kanazawa, Nagoya, Kyoto, Kobe, Takamatsu, Hiroshima, Fukuoka, Kumamoto, Naha, Seoul, Shanghai, Beijing, Los Angeles
Business:  Agency specializing in professionals in 18 fields: video, games, web, advertising/publishing, authors, medical, IT, accounting, legal, architecture, fashion, food, computer science, life science, performing arts, CXO, athletes, agriculture. The company also offers production (development, operation), rights management services (planning, development, and distribution of intellectual property). It creates an infinite number of innovative businesses based on the wisdom of professionals.
URL:  https://www.cri.co.jp (corporate website) / https://crdg.jp (game field)

Digital Entertainment Asset Pte. Ltd. | https://dea.sg/jp
DEA, a global GameFi and meta verse platform business, was founded in Singapore in August 2018, and is developing “JobTribes”, a Play to Earn game, “PlayMining NFT”, an NFT marketplace and “PlayMining Verse”, a meta verse project. As a leading Web3 Entertainment company in the world of “GameFi2.0”, focusing on the entertainment experience, we aim to realize a world where “enjoyment turns into value” by utilizing blockchain technology.

Co-CEO: Naohito Yoshida, Kozo Yamada
Location: 7 Straits View, Marina One East Tower, #05-01, Singapore 018936
Establishment: August 2018
Business description: GameFi platform business

Contact Information
Digital Entertainment Asset Pte. Ltd.
Public Relation: Takasugi ｜ tomoyuki_takasugi@dea.sg

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NEW YORK, Sept. 12, 2022 (GLOBE NEWSWIRE) — OTC Markets Group Inc. (OTCQX: OTCM), operator of regulated markets for 12,000 U.S. and international securities, is pleased to announce that it has hired Catherine Chao Shang, as Vice President, Corporate Services and Market Data Business Development, headquartered in Singapore.

OTC Markets Group’s expansion into Asia is part of a broader strategy to assist global issuers looking to access the U.S. Capital Markets as well meet demand for OTC data distribution across the region.

“We are thrilled to welcome Catherine to our international team,” said Jason Paltrowitz, EVP, Corporate Services, OTC Markets Group. “Building out our presence in Singapore will play a pivotal role in the growth of OTC Markets internationally and will help us further cultivate relationships with companies throughout Asia.”

Catherine brings over a decade of experience in the financial markets. She was most recently a VP at Trumarx Data Partnership, where she was the Asia based representative selling their OTC energy trading platform.  Prior to that she held roles at Goldman Sachs, Morgan Stanley, and Omega as a manager and trader.

Matt Fuchs, EVP of Market Data continued, “Adding resources on the ground in Asia will allow us to further capitalize on the demand we are seeing from brokerages, institutions and retail investors throughout the region. We are excited to have Catherine onboard to help drive our business development efforts across Asia.”

About OTC Markets Group Inc.
OTC Markets Group Inc. (OTCQX: OTCM) operates regulated markets for trading 12,000 U.S. and international securities. Our data-driven disclosure standards form the foundation of our three public markets: OTCQX^® Best Market, OTCQB^® Venture Market and Pink^® Open Market.
Our OTC Link^® Alternative Trading Systems (ATSs) provide critical market infrastructure that broker-dealers rely on to facilitate trading. Our innovative model offers companies more efficient access to the U.S. financial markets.

OTC Link ATS, OTC Link ECN and OTC Link NQB are each an SEC regulated ATS, operated by OTC Link LLC, a FINRA and SEC registered broker-dealer, member SIPC.

To learn more about how we create better informed and more efficient markets, visit www.otcmarkets.com.

Media Contact:
OTC Markets Group Inc., +1 (212) 896-4428, media@otcmarkets.com