Nyxoah to Present at the Canaccord Genuity 42nd Annual Growth Conference

Nyxoah to Present at the Canaccord Genuity 42nd Annual Growth Conference

Mont-Saint-Guibert, Belgium – July 27, 2022, 10:30pm CET / 4:30pm ET – Nyxoah SA (Euronext Brussels/Nasdaq: NYXH)(“Nyxoah” or the “Company”), a medical technology company focused on the development and commercialization of innovative solutions to treat Obstructive Sleep Apnea (OSA), today announced that the Company will present at the Canaccord Genuity 42nd Annual Growth Conference, which will take place in Boston, Massachusetts, from August 8 to 11, 2022.

Olivier Taelman, Nyxoah’s Chief Executive Officer, is scheduled to present a corporate update on Wednesday, August 10, 2022, at 3:30pm EDT. A webcast of the presentation will be available on the Events section of Nyxoah’s Investor Relations website. The Company will also be available for 1×1 meetings with institutional investors attending the event.

Nyxoah’s updated Investor Presentation can be accessed on the Shareholder Information section of the Company’s Investor Relations page.

About Nyxoah
Nyxoah is a medical technology company focused on the development and commercialization of innovative solutions to treat Obstructive Sleep Apnea (OSA). Nyxoah’s lead solution is the Genio® system, a patient-centered, leadless and battery-free hypoglossal neurostimulation therapy for OSA, the world’s most common sleep disordered breathing condition that is associated with increased mortality risk and cardiovascular comorbidities. Nyxoah is driven by the vision that OSA patients should enjoy restful nights and feel enabled to live their life to its fullest.

Following the successful completion of the BLAST OSA study, the Genio® system received its European CE Mark in 2019. Nyxoah completed two successful IPOs: on Euronext Brussels in September 2020 and NASDAQ in July 2021. Following the positive outcomes of the BETTER SLEEP study, Nyxoah received CE mark approval for the expansion of its therapeutic indications to Complete Concentric Collapse (CCC) patients, currently contraindicated in competitors’ therapy. Additionally, the Company is currently conducting the DREAM IDE pivotal study for FDA and US commercialization approval.

For more information, please visit http://www.nyxoah.com/.

Caution – CE marked since 2019. Investigational device in the United States. Limited by U.S. federal law to investigational use in the United States.

Contacts:
Nyxoah
Loic Moreau, Chief Financial Officer
corporate@nyxoah.com
+32 473 33 19 80

Jeremy Feffer, VP IR and Corporate Communications
jeremy.feffer@nyxoah.com
+1 917 749 1494

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ASB Successfully Activates nCino to Help Transform Business Lending

Top three New Zealand institution by asset size is live on nCino following implementation journey during pandemic

AUCKLAND, New Zealand, July 27, 2022 (GLOBE NEWSWIRE) — nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that ASB, one of New Zealand’s leading commercial banks, is live on the nCino Bank Operating System®. ASB deployed nCino’s Commercial Banking Solution as part of their journey to create a single, cloud-based platform to better serve their business customers. The nCino platform will provide ASB with key insights and the automation necessary to deliver a faster response and streamlined experience for both their bankers and customers.

“Our business lending transformation is delivering user friendly, intuitive, compliance-by-design systems and technology. A big part of this is the nCino software platform, which is being configured by our team, to help simplify our lending processes. This frees up our people to provide guidance and advice to our customers, helping them achieve their goals. We are already hearing positive feedback from our pilot users, with the first loan approval completed shortly after go-live,” said Tim Deane, Executive General Manager of Business Banking at ASB.

The New Zealand based $98 billion-asset bank (USD $64B) sought to replace and consolidate 16 existing legacy systems and tools, focusing on one platform that would streamline the lending process for their bankers, as well as provide opportunity to advance compliance by design for regulatory requirements and business processes. This consolidation will provide ASB’s bankers more time with their customers, which can be spent helping them advance their financial progress. The implementation of nCino, alongside Salesforce for business origination, supports ASB’s transition from legacy systems, with ongoing functionality releases as business lending transitions from existing platforms.

“We’re excited to be able to partner with such an esteemed institution with a rich history and commitment to always doing the right thing for New Zealanders,” said Mark Bernhardi, Managing Director of Australia and New Zealand at nCino. “The introduction of nCino is one part of ASB’s largest ever transformation of business and corporate lending. The team at ASB Bank was enthusiastic about learning and integrating nCino’s technology, which empowered them with data-driven insights to serve their clients better. We look forward to our continued partnership with ASB Bank as they deliver seamless, personalised services and experiences for their communities.”

About nCino
nCino (NASDAQ: NCNO) is the worldwide leader in cloud banking. The nCino Bank Operating System® empowers financial institutions with scalable technology to help them achieve revenue growth, greater efficiency, cost savings and regulatory compliance. In a digital-first world, nCino’s single cloud-based platform enhances the employee and client experience to enable financial institutions to more effectively onboard clients, make loans and manage the entire loan life cycle, and open deposit and other accounts across lines of business and channels. Transforming how financial institutions operate through innovation, reputation and speed, nCino is partnered with more than 1,750 financial institutions of all types and sizes on a global basis. For more information, visit www.ncino.com.

About ASB
The ASB Group of companies is one of the largest providers of financial and insurance services in New Zealand. ASB Bank Limited is one of New Zealand’s leading commercial banks, committed to delivering on our purpose of accelerating financial progress for all New Zealanders through our products, services and how we support our community. For more information, visit www.asb.co.nz

Media Contacts
APAC
Catalina Garcia, nCino
+61 418 215 423
catalina.garcia@ncino.com

Holly Ryan, ASB
021 234 7865
holly.ryan@asb.co.nz

This press release contains forward-looking statements within the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally include actions, events, results, strategies and expectations and are often identifiable by use of the words “believes,” “expects,” “intends,” “anticipates,” “plans,” “seeks,” “estimates,” “projects,” “may,” “will,” “could,” “might,” or “continues” or similar expressions. Any forward-looking statements contained in this press release are based upon nCino’s historical performance and its current plans, estimates, and expectations, and are not a representation that such plans, estimates, or expectations will be achieved. These forward-looking statements represent nCino’s expectations as of the date of this press release. Subsequent events may cause these expectations to change and, except as may be required by law, nCino does not undertake any obligation to update or revise these forward-looking statements. These forward-looking statements are subject to known and unknown risks and uncertainties that may cause actual results to differ materially including, among others, risks and uncertainties relating to the market adoption of our solution and privacy and data security matters. Additional risks and uncertainties that could affect nCino’s business and financial results are included in reports filed by nCino with the U.S. Securities and Exchange Commission (available on our web site at www.ncino.com or the SEC’s web site at www.sec.gov). Further information on potential risks that could affect actual results will be included in other filings nCino makes with the SEC from time to time.

Certiport Names 2022 Microsoft Office Specialist and Adobe Certified Professional World Champions

Microsoft Office Specialist World Championship

First place winners for Microsoft and Adobe World Championship (left to right): Gabriel Stacie from Romania, Ondrej Cach from the Czech Republic, Rohan Matthias Vargas from Ireland, Selma Sanchez from USA (Adobe), Duy Phong Nguyen from Vietnam, Cong Minh Bui from Vietnam, Tristan Pesqueira from USA on Wednesday, July 27, 2022 in Anaheim, Calif. (Lauren Justice/AP Images for Pearson)

SALT LAKE CITY, July 27, 2022 (GLOBE NEWSWIRE) — The winners of the 2022 Microsoft Office Specialist (MOS) and the Adobe Certified Professional World Championship have been announced by Certiport, the leading provider of performance-based IT certification exams that accelerate academic and career opportunities for learners.

In its 20th year, the Microsoft Office Specialist competition attracted more than one million contestants from around the world. Students, ages 13 to 22, competed with peers to prove their superior skills in Microsoft Word, Excel, and PowerPoint, culminating in the most popular technology skills competition on Microsoft Office—and the only one endorsed by Microsoft since its inception in 2002.

To enter the competition, students took a qualifying Microsoft Office Specialist certification exam to demonstrate their mastery of Microsoft Office technology. Regional competitions were held worldwide, and 95 finalists qualified to compete in the final round of competition held in Anaheim, CA from July 24-27.

The 2022 MOS World Champions are:

Microsoft Word (Microsoft 365 Apps and Office 2019)

  • First place: Gabriel Stanciu, Romania
  • Second place: Trong Khai Nguyen, Vietnam
  • Third place: Chen Yuen Wong, Hong Kong

Microsoft PowerPoint® (Microsoft 365 Apps and Office 2019)

  • First place: Tristan Pesqueira, USA
  • Second place: Mihail Iliev, Bulgaria
  • Third place: Himanish Angrish, Canada

Microsoft Excel® (Microsoft 365 Apps and Office 2019)

  • First place: Duy Phong Nguyen, Vietnam
  • Second place: Nikolaos Rapanis, Greece
  • Third place: Heero Ramadhana Sipayung, Indonesia

Microsoft Word (Office 2016)

  • First place: Rohan Matthias Vargas, Ireland
  • Second place: Ching Chi Tsao, Taiwan
  • Third place: Ngoc Tung Chi Dao, Vietnam

Microsoft PowerPoint® (Office 2016)

  • First place: Cong Minh Bui, Vietnam
  • Second place: Benjamin Rands, USA
  • Third place: Amanda Gabriela Castillo Diaz, Mexico

Microsoft Excel® (Office 2016)

  • First place: Ondrej Cach, Czech Republic
  • Second place: Andrew Chuang Saladin, USA
  • Third place: Nicolas Stigler Yanez, Peru

In the concluding round, competitors participated in a two-part skills demonstration. The first skills demonstration was a 30-minute timed exam. The second part is an advanced three-hour research project, in which students research their given topic, formulate an opinion, and represent their conclusions and research in an asset appropriate to the competition application (Word report, Excel workbook, or PowerPoint presentation). This is the second year where finalists were required to complete a free-form project.

At the final event in Anaheim, Certiport and Microsoft recognized the top student competitors in the MOS World Championship Awards Ceremony and presented each First place winner with a $7,000 cash prize, Second place with $3,500 and Third place with $1,500.

“The pandemic put our live MOS Championship events on hold. We are so thrilled to be able to return to in-person competitions,” said Ray Murray, Vice President and General Manager, Certiport. “It is inspiring to see students from 21 countries come together to ‘speak Microsoft’. The winners receive extra praise, but every single student who entered has earned a valuable workforce credential that will help them find success in college and in their career. The last two years have highlighted the importance of IT skills for tomorrow’s professionals and it’s incredible to see so many young people get introduced to IT certifications through the MOS World Championship.”

Microsoft Office Specialist is the only official Microsoft-recognized certification for Microsoft Office globally and serves as a powerful instrument for assessing students’ skills and preparing them for real-world application of their knowledge.

“The Microsoft Office Specialist World Championship is one of our favorite events annually, because these students are thrilled to compete and they inspire all of us with their competitive spirit and crowning achievement,” said Rick Herrmann, Vice President Worldwide Public Sector, Education, Microsoft. “These students work diligently to earn valuable industry-recognized certifications, and we know that the future is bright with upcoming business and technology leaders like those we met at the MOS World Championship.”

In its 9th year, the Adobe Certified Professional competition attracted more than 238,000 contestants from around the world to prove their superior digital communications skills using Adobe Photoshop, Illustrator, and InDesign. Salma Sanchez from the United States won the top prize out of 22 finalists who came together for the final round of the global competition from July 24-27.

The 2022 Adobe Certified Professional World Champions are as follows:

  • First place, Salma Sanchez, USA
  • Second place, Manoela Campos, Brazil
  • Third place, Keavey Gamwell, United Kingdom
  • Fourth place, Xixillia Sunaryo, Indonesia
  • Fifth place, Kalin Chervenkov, Bulgaria

Finalists demonstrated their proficiency using industry-leading Adobe Creative Cloud software to design a poster in eight hours for The Ocean Agency, an NGO dedicated to using creativity, technology, and powerful partnerships to raise the awareness and support necessary to help fast-track ocean conservation action.

“All of the entries demonstrated a clear aptitude for design, and an incredible artistic flair,” said Richard Vevers, Founder and CEO of The Ocean Agency. “We were really impressed by the professional-level work these students accomplished in just eight hours – which proves they can follow client instructions and use both their innate design abilities and the Adobe skills they’ve learned in school to create something amazing and industry-ready.”

A panel of judges including The Ocean Agency and design industry experts reviewed the final projects and determined the winners based on visual appeal, their ability to meet the client’s requirements and brand aesthetics, as well as their professional use of Adobe Creative Cloud applications. The First-place winner received $7,000, Second $3,500, and Third $1,500.

“If there’s one thing that the pandemic has shown us, it’s that creativity is needed now more than ever. These creative students have demonstrated an astounding level of talent in the Adobe Championship,” said Ray Murray, Vice President and General Manager, Certiport. “Seeing what these finalists are able to create in just eight hours, it’s apparent that they have a deep understanding of digital design concepts and can leverage their Adobe skills to in a real-world work scenario.”

“We enjoy participating in the Adobe Certified Professional World Championship every year, not only to see the wonderful projects created, but also to connect with ambitious, creative students who are launching their careers with industry-recognized certifications,” said Tacy Trowbridge, Global Education Programs Lead at Adobe. “Seeing what the competitors produced for The Ocean Agency gives us just a taste of their talent. Over the years we’ve watched many of these finalists go on to jobs and internships in creative fields, proving the value of design and technical skills that they learned in the classroom.”

Next year, Certiport will host the 2023 Microsoft Office Specialist and the Adobe Certified Professional World Championship at Orlando, Florida, from July 30-August 2, 2023.

You can learn more about the MOS World Championship here.

Learn more about Certiport’s Adobe Certified Professional World Championship here.

About Certiport

Certiport, a Pearson VUE business, is the leading provider of certification exam development, delivery and program management services delivered through an expansive network of over 15,000 Certiport Authorized Testing Centers worldwide. Certiport manages a sophisticated portfolio of leading certification programs including: the official Microsoft Office Specialist certification program, the Microsoft Certified Fundamentals certification program, the Microsoft Certified Educator program, the Adobe® Certified Professional certification program, the Autodesk Certified User certification program, the Intuit certification program, the App Development with Swift certification program, the Unity Certified User certification program, the Communication Skills for Business certification program, the IC3 Digital Literacy certification, and the Entrepreneurship and Small Business certification program. Certiport reliably delivers over three million tests each year throughout the secondary, post-secondary, workforce, and corporate technology markets in 148 countries and 26 languages worldwide. For more information visit www.certiport.com or follow Certiport on Twitter at www.twitter.com/certiport.

“Certiport” is a registered trademark of NCS Pearson, Inc. in the United States and other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Press Contact:

Greg Forbes (based in UK) greg.forbes@pearson.com

Hannah Davis (based in US) hannah.davis@pearson.com +1 801 319 9835

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/020b9c49-e73b-416d-a9e8-a4098129f6d6

The photo is also available at Newscom, www.newscom.com, and via AP PhotoExpress.

GENUI Acquires Majority Stake in Magnolia and Invests in Future Growth

magnolia logo

magnolia logo

BASEL, Switzerland, July 27, 2022 (GLOBE NEWSWIRE) — Investment company GENUI and Magnolia, a leading software vendor in the global digital experience and content management markets, today announce that GENUI acquires a majority stake in Magnolia and injects significant growth capital into Magnolia.

Magnolia is an emerging vendor pioneering the vision of “composable” Digital Experience Platforms (DXPs). DXPs sit on top of content management systems (CMS) and enable brands to orchestrate compelling digital experiences across multichannel customer journeys and devices. The global market for DXPs is forecast to reach 23 billion US dollars by 2028, with an average annual growth rate of above twelve percent from 2021 to 2028.

Magnolia already serves clients in more than 100 countries through nine regional offices and counts many global brands such as The New York Times, Sanofi, Sainsbury’s, Ping An and Bechtle as its trusted customers. With the funding, the company will continue the expansion of its global sales and marketing footprint including its technology and channel partner ecosystems, accelerate product innovation and increase global market awareness.

Traditionally, DXPs have been purchased as a complete suite of marketing software from one vendor. These have proven to be slow, expensive and restrictive. “Magnolia is uniquely positioned to allow customers to integrate their key applications and platforms – from legacy to modern APIs – and compose a powerful digital experience architecture enabling the overall ease-of-use and agility now expected of modern cloud solutions,” comments Magnolia CEO, Tim Brown. “With GENUI‘s support, we will now be able to fully leverage our recognition as a ‘Visionary’ in the 2022 Gartner® Magic Quadrant™ for DXP to help an increasing number of marketers, authors and developers deliver fantastic multichannel digital experiences.”

“By significantly strengthening the capital base, we are putting Magnolia in a position to even better exploit its market potential and sustainably increase its growth,” says Boris Klenk of GENUI. Upon completion of the transaction, the entrepreneur Amit Shah, an established expert in the digital experience industry, will become Chairman of the advisory board of Magnolia. “We are seeing a shift away from monolithic application solutions toward modular approaches. This is an exceptional strategic opportunity for Magnolia, which offers a future-proof composable digital experience platform for the enterprise,” comments Amit Shah.

Exiting investor Elvaston Capital Management GmbH secured a majority stake in Magnolia in 2017, which GENUI is now acquiring. “We have accompanied Magnolia during an extremely positive and high-growth phase in recent years,” says Dr. Oliver Thum, Managing Partner at Elvaston. “We are pleased that the company will now take the next steps with GENUI.”

The purchase price and other details of the transaction were not disclosed. GENUI was advised on this transaction by CMS (Legal) and Baer & Karrer (Structuring), while Morrison Foerster (Legal Germany) and Walder Wyss (Legal Switzerland) acted as advisors to Elvaston.

About Magnolia

Founded in 1997 with a vision to create the first truly open content management system, Magnolia is a world leading digital experience company. Brands who want to move fast and stay flexible choose Magnolia because the company blends the power of an enterprise DXP solution with headless agility. Magnolia operates globally with offices on five continents and more than 200 Magnolia-certified partners around the world.

About Elvaston

Elvaston is an investment company specializing in small-to-medium sized enterprise software companies in Europe. Elvaston accompanies profitable companies in various segments of enterprise software and focuses on organic growth as well as buy & build strategies.

About GENUI

GENUI is a company founded by renowned entrepreneurs and investment professionals who believe in “Good Entrepreneurship”. GENUI exclusively makes long-term commitments to companies with the goal of creating sustainable growth and social value. Companies are given professional governance by getting access to entrepreneurs with industry-relevant expertise and their corresponding networks.

For more information, press only:

Sorina Mone
Magnolia
+41 61 228 90 00

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This content was issued through the press release distribution service at Newswire.com.

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Valor Econômico and PwC rank CNH Industrial among most innovative companies in Brazil

The country’s leading financial news outlet’s annual ‘Valor Inovação Brasil awards named the Company as leader in its industry group, and seventh in its overall ranking of 150 companies.

London, July 27, 2022

CNH Industrial has once again been recognized as one of Brazil’s most innovative businesses in the annual ‘Valor Inovação Brasil’ awards. The accolades were conferred by national financial news authority Valor Econômico, in partnership with Strategy& – the global strategy consulting team at PricewaterhouseCoopers (PwC). The awards were announced in a virtual ceremony on July 26.

The Valor Inovação Brasil awards were first launched in 2015. CNH Industrial has been included from the start, progressing further up the leader board each year. This edition sees the Company take first place in its sector category for the third consecutive year. CNH Industrial also moved up to its best position yet in the general ranking, placing seventh out of 150 companies from 23 different industries. Participants are assessed using a model specifically developed for Brazil with qualitative and quantitative indicators that identify the companies which adopt the best innovation practices and policies, make the most meaningful investments in the local market and achieve the most significant results.

“These leading positions reflect the evolution of our work, which goes beyond the equipment and services we offer to our people and internal processes. It highlights our innovative culture, the way we invest in our human capital and our entire value chain, always prioritizing the benefits for our customers,” said Vilmar Fistarol, President, Latin America at CNH Industrial.

Globally, CNH Industrial is strongly committed to being a first mover in innovation for agriculture and construction. This is demonstrated by the Company’s continued investment to strengthen its in-house capabilities, the cutting-edge work taking place at its 30 R&D centers; and a strategic focus on digitalization, precision technologies (including automation and autonomy) and advanced technologies (including electrification and alternative fuels).

Brazil is home to over 20% of the Company’s workforce and four manufacturing sites, all hosting dedicated R&D centers. One of the most recent milestones on its innovation journey in Brazil sees an alliance with Cubo Itaú, Latin America’s foremost hub for technological entrepreneurship. The Company sits on the Agro Vertical committee, focused on fostering engagement with agtech start-ups and key players with different expertise to develop joint projects aimed at promoting new solutions for customers in the region.

CNH Industrial (NYSE: CNHI / MI: CNHI) is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its global and regional Brands. Globally, Case IH and New Holland Agriculture supply 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment deliver a full lineup of construction products that make the industry more productive. The Company’s regionally focused Brands include: STEYR, for agricultural tractors; Raven, a leader in digital agriculture, precision technology and the development of autonomous systems; Flexi-Coil, specializing in tillage and seeding systems; Miller, manufacturing application equipment; Kongskilde, providing tillage, seeding and hay & forage implements; and Eurocomach, producing a wide range of mini and midi excavators for the construction sector, including electric solutions. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

For more information and the latest financial and sustainability reports visit: cnhindustrial.com

For news from CNH Industrial and its Brands visit: media.cnhindustrial.com

Media contacts:

Rebecca Fabian Anna Angelini
North America United Kingdom
Tel. +1 312 515 2249 Tel. +44 (0)7725 826 007

mediarelations@cnhind.com

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Freshworks Helps Businesses Deliver More Delightful Customer Experiences with a New Integration with Google’s Business Messages

Freshchat conversational messaging capabilities expand to Google’s Business Messages as customers engage on Google Maps and Google Search to seek out support

SAN MATEO, Calif., July 27, 2022 (GLOBE NEWSWIRE) — Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today launched an integration with Google’s Business Messages for Freshchat®, Freshdesk Omnichannel® and Freshsales Suite®. This integration can help businesses around the world reach and support their customers directly on Google Maps and Google Search mobile apps – making it easy for agents to support consumers in the places they most commonly use to find local goods and services.

A recent Forrester report commissioned by Google found that 54 percent of consumers expect faster responses from brands and 48 percent want it to happen on the channel of their choice.

“Speed and convenience are key for a great customer experience,” said Bart Jenniches, Google’s Director of Business Communications Partnership. “The integration with Freshworks makes it fast and easy for businesses to have conversations with their customers within the Google apps they know and love.”

The integration of Freshworks products (Freshchat®, Freshdesk Omnichannel® and Freshsales Suite®) with Google’s Business Messages helps businesses accomplish the following:

  • Improve brand value with enhanced accessibility and better discoverability for customers;
  • Seamlessly engage with context and deliver unified conversational experiences for their customers;
  • Offer more timely support and seamless personalized experiences for Google users; and
  • Improve CSAT scores by resolving queries faster in real-time, with a 360° view of the customer across sales, marketing & support touchpoints.

“Consumers want immediate responses through the channel of their choice. Our integration with Google’s Business Messages gives local businesses the power to do just that while retaining a unified view of the customer, making it easier for agents to manage conversations and resolve issues on the right channels,” said Prakash Ramamurthy, Chief Product Officer at Freshworks.

Poorvika Mobiles, an early adopter of the integration and multi-brand retail chain for smartphones and gadgets in India uses Freshchat with Google’s Business Messages. The company relies heavily on Google Search and Maps for its customers to find a nearby store. Poorvika now offers support through Business Messages for 288 outlets, with plans to onboard all 475+ outlets soon. For customers seeking help, this improves discoverability and more immediate responses. For Poorvika’s support team, the integration offers an additional channel to seamlessly support agents with a unified interface across all channels.

“Freshworks has scaled with our business needs as more customers continue to discover us through Google. Chat volume has doubled since the time we started using Freshchat and we currently handle about 50% of the messages we receive each month on Google’s Business Messages,” said Senthil Kumar M, General Manager for Poorvika Mobiles. “We are thrilled to have a unified and integrated communications platform for all our customer support touchpoints, as opposed to multiple, disjoint solutions. We love the scalability and continue to manage the volume using the same team of live chat agents. Our customers love that we serve them on the platform they discover us on!”

FinChoice, a digital financial service provider in Africa, recently added Google’s Business Messages on top of its existing channels of service. FinChoice envisions a fully automated support system to allow its team of 80 agents to focus on the conversations that require a human touch.

“Our goal is to make support instantaneous, enable self-service for our customers and help them in the platform they connect on with us. With Freshworks, we are able to provide customers with the option of reaching out to us through multiple channels. The addition of Business Messages through Google Search aids in the discoverability of our business in the region and the new integration enables us to have customer conversations quickly, without switching apps!” said Farrah Abdurahman, Digital Experience Lead at FinChoice.

The Freshworks and Google’s Business Messages integration is built on the Freshworks Neo platform and is now publicly available for all accounts. Learn more about the integration here.

About Freshworks Inc.

Freshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 58,000 customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For the freshest company news visit www.freshworks.com and follow us on FacebookLinkedIn and Twitter.

© 2022 Freshworks Inc. All Rights Reserved. Freshworks and its associated logos is a trademark of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third party of Freshworks Inc. or any aspect of this press release.

Media Contact:

USA
Erika Howard
pr@freshworks.com

India & MEA
Kingston David
pr@freshworks.com