KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
Indonesian fintech startup increases its customer satisfaction score by 60% using Freshdesk for better query handling and response time improvements JAKARTA, Indonesia, March 21, 2023 (GLOBE NEWSWIRE) — Freshworks Inc. (NASDAQ: FRSH) announced today that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk™ to unify its customer support across different channels. […]